Onyx X1 shipping & replacement policy

These terms apply specifically to SmartFlick Onyx X1 and take precedence over general shipping or return statements elsewhere on this website for this product.

Shipping

Shipping is free on orders of ₹500 and above. Orders are dispatched within 2 working days. Delivery takes 3–7 working days after dispatch, depending on your location.

Six-month defect replacement

If your Onyx X1 is defective, contact SmartFlick within 6 months of delivery for a replacement. Opened earbuds are eligible for replacement if they are defective. SmartFlick pays the return shipping for defective replacements.

Onyx X1 is offered with replacement for defects only. Returns for a refund are not offered, including for opened earbuds.

How to request help

Call +91 8238099280 or use our warranty claim form. Keep your order details and a description of the defect ready. Contact us for return-shipping instructions before sending the product.

Updated 31 October 2026.